FAQ
What is House Of Reumar™?
House Of Reumar™ is a fashion brand offering stylish hoodies, T-shirts, embroidered apparel, and other statement pieces designed to express individuality, confidence, and personal style.
How long does it take to process my order?
Our products are made to order. Orders typically take 2–7 business days to be processed and produced before shipping.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected. Estimated delivery times and shipping costs are shown at checkout where available.
Please note that total delivery time includes both production time and shipping time.
Do you offer international shipping?
Yes, international shipping may be available to selected destinations. International customers may be responsible for customs duties, import taxes, VAT, or other fees charged by their country.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Can I cancel or change my order?
Please contact us as soon as possible at houseofreumar@gmail.com.
Because orders may enter production quickly, we cannot guarantee that changes or cancellations will be possible once production has begun.
Do you accept returns or exchanges?
Because many of our products are made to order, we generally do not accept returns or exchanges for incorrect size selection, incorrect color selection, change of mind, or buyer's remorse.
Please review our Return and Refund Policy for complete details and applicable customer rights.
What if my item arrives damaged or defective?
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at houseofreumar@gmail.com.
Please include your order number and clear photos of the issue so we can review it and help resolve the problem.
How do I choose the right size?
Please review the size chart on each product page before placing your order. Sizing may vary between products, so always check the specific size chart for the item you want to purchase.
What if I entered the wrong shipping address?
Please contact us immediately if you notice an error in your shipping address.
Once your order enters production or has shipped, we may not be able to change the address. Customers are responsible for providing accurate shipping information at checkout.
How should I care for my apparel?
Care instructions may vary depending on the product. Please follow the care instructions provided with your item to help maintain its quality and appearance.
How can I contact House Of Reumar™?
For questions about products, orders, shipping, returns, or anything else, please contact us at:
We will do our best to respond as soon as reasonably possible.