Refund policy

Last updated: July 19, 2026

At House Of Reumar, many of our products are made to order. We work with third-party fulfillment partners, including Printify, to produce and ship products after an order is placed.

We aim to provide high-quality products and a positive shopping experience. This policy explains when returns, replacements, and refunds may be available.

1. Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at:

houseofreumar@gmail.com

Please include:

Your order number
A description of the issue
Clear photos or video showing the problem
Photos of the packaging where relevant

After reviewing your request, we may provide a replacement or refund where the issue is confirmed.

Please do not send an item back unless we specifically instruct you to do so.

2. Returns and Exchanges for Customers Outside the EU/EEA

Because our products are made to order, we generally do not accept returns or exchanges for:

Incorrect size selected by the customer
Incorrect color selected by the customer
Change of mind
Buyer’s remorse
Personal preference
Ordering multiple sizes to try

Please carefully review the product description and size chart before placing your order.

3. EU/EEA Customer Rights

If you are located in the European Union or European Economic Area, you may have additional rights under applicable consumer-protection laws.

Where applicable, you may have the right to cancel or withdraw from an online purchase within 14 days after receiving the goods, without giving a reason. These rights may be subject to legal exceptions, including certain products made to a consumer's specifications or clearly personalized products.

Nothing in this policy limits any mandatory consumer rights that apply to you under the laws of your country.

Where a return is legally required, we will provide instructions for returning the product and process any applicable refund in accordance with applicable law.

For defective, faulty, or non-conforming products, additional legal rights may apply, including rights to repair, replacement, price reduction, or refund where required by applicable law.

4. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

houseofreumar@gmail.com

Orders may be sent to production shortly after they are placed. We cannot guarantee that a cancellation will be possible once production has begun.

Where applicable law gives you a cancellation or withdrawal right, that right is not limited by this section.

5. Refunds

If your refund is approved, it will be issued to the original payment method used to place the order.

The time it takes for the refund to appear in your account depends on your bank, card issuer, or payment provider.

For EU/EEA customers, refunds will be processed according to applicable consumer-protection laws.

6. Lost, Delayed, or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

houseofreumar@gmail.com

We will investigate the shipment and work with our fulfillment and shipping partners where appropriate.

Delivery times may be affected by production delays, carrier delays, weather, customs, or other circumstances outside our reasonable control.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional costs may apply for a replacement shipment.

This section does not limit any rights you may have under applicable consumer-protection laws.

8. Final Sale Items

Items clearly marked as final sale are not eligible for voluntary returns or exchanges, except where required by applicable law or where the product arrives defective, damaged, misprinted, or incorrect.

9. Our Commitment

At House Of Reumar, we want you to be satisfied with your purchase. If there is a genuine issue with your order, please contact us and give us the opportunity to review the situation. We will do our best to resolve eligible issues fairly and promptly.