Shipping policy
Last updated: July 19, 2026
At House Of Reumar, our products are made to order. Once you place an order, it is sent to our production and fulfillment partners, including Printify and its network of independent print providers, for production and shipping.
1. Order Processing and Production
Because our products are made to order, your order must first be produced before it can be shipped.
Production typically takes approximately 2–7 business days, although times may vary depending on the product, print provider, order volume, holidays, and other circumstances.
During busy periods, production may take longer than usual.
Once your order has been produced, it will be handed to the shipping carrier for delivery.
2. Shipping Times
Shipping times vary depending on:
- Your delivery location
- The product ordered
- The selected print provider
- The shipping method
- Carrier conditions
Estimated delivery times are provided at checkout where available.
Please remember that the total time from placing an order to receiving it includes both production time and shipping time.
Shipping estimates are not guaranteed delivery dates. Carrier delays, customs, weather, holidays, and other circumstances may affect delivery times.
3. Shipping Costs
Shipping costs are calculated based on factors including the product, print provider, shipping method, and delivery destination.
The applicable shipping cost will be displayed at checkout before you complete your purchase.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow some time for the carrier's tracking information to update after the package has been handed over to the carrier.
5. International Shipping
We may ship to various international destinations where shipping is available.
International orders may be subject to:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Other fees charged by the destination country
Unless otherwise stated at checkout, these charges may be the responsibility of the customer.
Customs policies vary by country, and House Of Reumar does not control customs processing times or fees.
6. Address Accuracy
Please carefully review your shipping address before completing your order.
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered because of an incorrect or incomplete address, additional costs may apply for a replacement shipment.
If you notice an error in your shipping address, contact us as soon as possible at:
We cannot guarantee that an address can be changed once an order has entered production or been shipped.
7. Lost, Delayed, or Undelivered Orders
If your order is delayed or appears to be lost, please contact us at:
We will review the tracking information and investigate the issue where appropriate.
If a shipment is confirmed as lost in transit, we will work with our fulfillment and shipping partners to determine the appropriate resolution.
8. Returned-to-Sender Packages
If a package is returned to the sender because of:
- An incorrect or incomplete address
- Failure to collect the package
- Repeated unsuccessful delivery attempts
- Refusal of delivery
additional shipping costs may apply if a replacement shipment is requested.
Any available resolution will be handled on a case-by-case basis.
9. Damaged or Incorrect Orders
If your order arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 30 days of delivery at:
Please include your order number and clear photos showing the issue.
Please do not send the product back unless we specifically instruct you to do so.
For more information, please review our Return and Refund Policy.
10. Shipping Restrictions
Shipping availability may vary by destination and product.
Some countries or regions may be unavailable for shipping due to legal restrictions, carrier limitations, or other fulfillment restrictions.
11. Contact Us
If you have any questions about your order or shipping, please contact:
House Of Reumar
Email: houseofreumar@gmail.com
Website: houseofreumar.com